Frequently Asked Questions

General Questions   |  Viewing Live and On-Demand Webinars 

General Questions

How do I log in?

Go to click on "Sign In" button at the top right, and use your ACA username and password.  If you have forgotten your password or cannot access your account, follow the “Can’t access your account?” link under the “Sign In” button.  

If you need to create an account, click on the “Create an Account Now!” link.  Note: Creating a profile on ACA’s website does not include ACA membership.  If you are not a member, you will be paying non-member prices for our programs. Click on the "Join" link for membership information and pricing.

Why do I have to log in to register for a program?

Your membership level determines the price level of our programs.  If you are a non-member and do not log in, you will be charged non-member prices for our programs.  If you would like to know more about our Member Benefits, please visit our Membership page.

How do I find a specific program?

You can search for a program in a few ways.  Click on Learn ACA at the top of the main ACA home page.

Click “Catalog” at the top of the Learn ACA page, and you will see a list of all online programs that ACA currently offers. Refine your search using the search functions at the top of the Catalog page, or on the left side of page.

You may also choose to browse our Webinar Archive to find our recorded webinars, or list of Upcoming Webinars, by clicking the "Format" menu at the top of the Catalog page.  Again, each page has a search function if you are looking for a more specific category for your chosen product.

How do I register for a specific program?

When you find the program for which you would like to register, either hover over the program to see the “Register” or “More Information” buttons or click on the title of the program to go to the program’s main page.  There, you can click the green “Register” button.  If you have logged in, the program will be added to your Cart at the appropriate price for your membership status.  If you do not yet have an account, you will have to set one up to check out.  Follow the instructions on the checkout page to pay for your program or continue shopping to add other programs to your cart. 

How do I obtain my state CE credits?

For more information on CE credits, please visit our CE Information page

How do I obtain my certificate for a course?

If you register for a program that offers continuing education credit hours, you must pass the quiz to unlock your certificate. Some boards require us to collect license numbers, which you will be asked to submit, if applicable. The certificate will auto-generate and will be ready for you to print.  The certificate will not include your license number, but it has a space where you may enter one.

You may view and download this certificate any time by accessing the product title under “My Learning.”

How do I obtain my transcripts for ACA courses?

Your transcript is in the "My Dashboard" sections of your profile.

How can I contact ACA with questions about these educational programs?

You can reach us at

What is Learn ACA's cancellation/refund policy?

Cancellation and refund requests for Learn ACA products must be submitted in writing to within 30 days of purchase and are subject to a $5-per-course cancellation processing fee.  Refunds will only be issued to the registrant if the registrant has not viewed the program or received CE credit.  Please allow up to two (2) weeks for refund to be issued. Extenuating circumstances may be considered on a case-by-case basis. 

Where can I learn more about ACA and Chiropractic?

If you would like to learn more about the ACA and Chiropractic, please visit our main site,, or its FAQ page.

How can I learn about becoming a presenter?

You'll find information on presenting for ACA on our Call for Presenters page

Viewing Live and On-Demand Webinars

What are the recommended browsers and settings for viewing a live webinar?

Our system is no longer compatible with Internet Explorer.  Please join us online using a current browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox. If you are using a Mac, please use the current Safari web browser. For viewing webinars, we recommend using a high speed/broadband internet connection over Wi-fi. Also, please make sure you do not have pop-ups disabled in your internet browser settings.

How do I test my browser/device so I know it is compatible with the webinar platform?

If you are on a Mac device, you will need to use Safari. Internet Explorer is incompatible with viewing the programs. Programs are not accessible from a smart phone.

Go to the EventCenter page and click on the Support Tab in the top left, once expanded click “Run Test." You should see a Congratulations message. Click “Click Here" to take the second part of the test. Once the second part is loaded you should hear a pre-recorded audio message.

Can I participate in live webinars on mobile devices?

EventCenter, our webinar software, is best viewed on a desktop or laptop computer. Our programs are not accessible on smart phones.
To view on a  tablet:
Download the iPad app 
Download the Android app

What do I do if I experience a problem when I am logged into a webinar or other product?

If you are already veiwing a webinar and experience a problem (e.g., slides stop advancing, streaming audio stops/fails, etc.), please follow the steps below: 

  1.  If you are on a PC or Android tablet or laptop, check to be sure you are using Chrome, Edge or Firefox. If you are on a Mac, check to be sure that you are  using Safari.
  2. Try clicking the “Refresh" button in your web browser. It looks like a circle with arrows. 
  3. Clear the cache in your web browser. Then close your web browser completely. Open your web browser again and try logging into the event/archive again.
  4. If none of the above steps resolves the issues, login using Firefox, if you are not already using it. If you do not have Firefox direct your web browser to and download Firefox.
I missed the live webinar. How can I view the program?

You can view the recording of the webinar within two business days of the presentation.  Login at, launch the product and select “View Archived Recording” in the yellow buttons on the right. 

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