Communication: The Key to Improve Patient Outcomes and Coordination of Care

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Communication plays a vital role in clinical practice. It is fundamental to risk management and clinical management. Communication has a profound effect on patient satisfaction and clinical outcomes, in addition to driving referrals and minimizing malpractice risk. Join Dr. Shawn Neff for a presentation that will review the research pertaining to doctor to patient and doctor to doctor communication and will give you strategies you can implement Monday to improve patient compliance, outcomes and satisfaction. You will gain skills and strategies to build an interdisciplinary network to improve coordination of care and increase medical referrals for chiropractic.

Learning Objectives

Explain the importance of communication with patients and other providers.
Discuss ways to communicate effectively with patients and providers with different communicative styles.
Identify a network of providers.

The following states require the participant to enter the course approval number on their certificate:

Missouri: View the list of course approval numbers and categories for Missouri approved courses.

Shawn Neff

D.C., M.A.S., FACO

Board Certified Chiropractic Orthopedist

U.S. Department of Veterans Affairs

Dr. Shawn M. Neff earned his Bachelor of Science degree in biology from Indiana University of Pennsylvania in 1999, his Doctor of Chiropractic degree from Palmer College of Chiropractic in 2003, his Master of Applied Science in musculoskeletal management degree from Royal Melbourne Institute of Technology in 2011, and earned a diplomate from the Academy of Chiropractic Orthopedists. Dr. Neff is the staff chiropractic physician at the Veteran Affairs Medical Center in Martinsburg, WV and is chair of the VA Chiropractic Field Advisory Committee.  He is the editor-in-chief of the Journal of the Academy of Chiropractic Orthopedists  and holds adjunct faculty appointments at several chiropractic colleges.  Dr. Neff has published articles in  the Journal of the Academy of Chiropractic Orthopedists and the Journal of Chiropractic Medicine.  He has also presented at many professional conferences, including ACC-RAC and the New Horizons in Rehabilitation Care . Dr. Neff has lectured and facilitated extensively on clinical topics, provider communication and patient centered care.  In his free time he spends time with family, volunteers with the cub scouts, and rides his motorcycle.