Holding the Line: De-Escalation Techniques for Patient Aggression

Recorded On: 02/12/2026

Healthcare providers, including chiropractors, may encounter patients whose frustration or distress escalates into aggression. This webinar introduces practical de-escalation strategies to recognize early warning signs, respond effectively, and maintain safety for providers, staff, and patients. Participants will gain tools to manage challenging encounters, develop clinic safety plans, and foster a culture of calm and respect in their practice.

By the end of this webinar, participants will be able to:
1. Define workplace violence in healthcare settings and recognize common triggers for patient aggression.
2. Identify early warning signs of escalating behaviors and differentiate between low-level agitation and high-risk aggression.
3. Demonstrate evidence-based de-escalation techniques to reduce tension and promote safety.
4. Apply communication strategies that foster respect, calm, and control during challenging encounters.
5. Develop a personal and team-based safety plan for responding to aggressive incidents in the clinical setting.
6. Locate resources and reporting pathways to ensure follow-up, documentation, and ongoing support after an incident.

This course is worth 1 CE credit in ACA-approved and PACE-accepted states.

PACE ID: WEB21226

Course categories: Risk Management, Patient Communication

It is the responsibility of each participating doctor to be aware of CE rules and requirements of the state(s) in which he/she is licensed, including acceptable topics for CE and license-renewal credit. Check with your state licensing board for the most current CE information and requirements for your state-related to seminars, webinars or on-demand learning.

Aimee Prange, MSW, LCSW

Aimee Prange, MSW, LCSW, is a licensed clinical social worker with over 25 years of experience dedicated to advancing suicide prevention, intervention, and postvention. A graduate of the University of Pennsylvania, Aimee spent nearly two decades with a national health care organization, where she served as Clinical Director for Suicide Prevention Strategy. In this role, she led initiatives that shaped organizational approaches to risk screening, intervention, and support for individuals and families impacted by suicide.

Today, Aimee has returned to direct practice, providing outpatient therapy to individuals navigating suicidal thoughts and behaviors, as well as those grieving the loss of a loved one to suicide. Her work reflects both professional expertise and personal purpose to prevent suicide.

Beyond her clinical practice, Aimee is the past president for the Greater Philadelphia Chapter of the American Foundation for Suicide Prevention, a current clinical advisor for the Jack Duffy Empowerment Foundation, as well as a volunteer crisis counselor with Crisis Text Line. These roles underscore her commitment to supporting individuals during their most vulnerable moments and advancing community-based prevention efforts.

An accomplished speaker and educator for nearly 20 years, Aimee is known for her ability to engage audiences with warmth, authenticity, and clinical insight. By blending professional knowledge with personal narrative, she inspires hope and equips communities with practical strategies to save lives. Whether addressing clinicians, educators, or the public, Aimee’s message is clear: even the smallest insight can make a profound difference