Oops, I Did It Again: Boundaries & Risk Management for DCs

Chiropractors rarely get in trouble for the things they meant to do—it's the unplanned, awkward, or poorly documented moments that lead to complaints, grievances, and board actions. This one-hour session gives providers a practical, real-world look at professional boundaries and risk management, using scenarios pulled from common chiropractic practice pitfalls.

We’ll break down what separates healthy rapport from a boundary crossing, why “good intentions” don’t protect you legally or professionally, and how subtle behaviors can escalate into perception problems. Attendees will learn how to implement simple systems that reduce the likelihood of misunderstandings, including scripting for sensitive interactions, proper use of chaperones and gowning, and documentation habits that stand up under scrutiny.

The course also covers the top risk-management mistakes providers make—often without realizing it—such as unclear informed consent, inconsistent policies, or casual communication that lands wrong with patients. By the end of the session, participants will have a practical framework for evaluating boundary risks, protecting patient trust, and reducing exposure to regulatory action, all without making the clinic feel stiff or impersonal.

This fast-paced, conversational webinar is designed to give doctors immediate tools they can use in the exam room, front desk, and documentation, helping them avoid the dreaded “Oops” moment that too many chiropractors experience only after a complaint is filed.

After completing this session, participants will be able to:
1. Differentiate between rapport, boundary crossings, and boundary violations, and identify early warning signs that a boundary issue may be developing.
2. Apply a practical risk-management framework to common patient and staff interactions, including sensitive procedures and communication challenges.
3. Implement documentation and communication strategies—such as scripts, chaperone use, and informed consent practices—that reduce exposure to complaints and regulatory action.

Course Breakdown: 
• Foundations of Risk & Boundaries
• Common Boundary Pitfalls in Chiropractic Practice
• Risk Management Systems That Work
• Case Scenarios & Practical Framework

This course is worth 1 CE credit in ACA-approved and PACE-accepted states. Click here to view a full list of accepted states. 

PACE ID: ON2326

It is the responsibility of each participating doctor to be aware of CE rules and requirements of the state(s) in which he/she is licensed, including acceptable topics for CE and license-renewal credit. Check with your state licensing board for the most current CE information and requirements for your state-related to seminars, webinars or on-demand learning.