Patient Communication: How to have the Hard Conversations in Practice

Includes a Live Event on 03/01/2022 at 1:00 PM (EST)

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This presentation focuses on difficult conversations to have in practice. Most of these conversations are ones that we hope to never have to encounter but are very real in any practicing environment. As chiropractors, we are trained to identify mental health flags, but we should be better at identifying those flags and triaging them into practical uses, especially in a time when patients are potentially more vulnerable due to isolation and changes in resources for mental health. Throughout this presentation, we will discuss ways to evaluate patients without drawing significant attention to their vulnerabilities as well as provide direction and resources on where to refer patients, as needed, for further mental health care or how to safely remove themselves from dangerous situations (Ie. Crisis centers). 

This presentation addresses all ages and briefly touch on minority groups and cultural awareness to help understand customs that may make different patients believe their situations are "okay" based on socialized stigmatizations. This proposal directly relates to the theme of innovation and adapting to new realities including the long-term effects of COVID19 and will support the theme of inclusivity by looking at less traditional treatment demographics of the chiropractic profession. As many are primary care providers, we treat a large group of mental health patients, and we need to understand the cultural differences that may manifest as coping mechanisms or cries for help. 

Learning Objectives:

1. Identify red flags of patients in high-risk situations. This will be achieved by addressing examination tools and intake form information to start a conversation with these patients and understand their background.

2. Recognize where to report concerning behaviors based on your state and ethical responsibilities. In most states, chiropractors are mandatory reporters outright; others may be referenced as medical personnel as a mandatory reporter, so we must address these legal and ethical responsibilities.

3. Manage charting expectations and how to document this to protect yourself as well as the patient if ever used in a court of law.

Register for this webinar individually or purchase the Learn ACA Subscription to receive all 2022 calendars plus a library of 75 on-demand courses at a discount.  

Allie Totzke

Dr. Alli Totzke is a recent graduate from National University of Health Sciences, IL who is practicing in Montpelier, VA. She practices in a rural area where it's common to have patients thank her in farm fresh vegetables. She has been involved with ACA since her first trimester of school and has held several positions within SACA and ACA. She is currently one of the NextGen legislative vice-chairs and has a passion for advocacy at all levels. She practices acupuncture as well as being Webster Certified, adding to her practice skills. In her free time, she enjoys playing board games and working on local public policy efforts. 

Serena Norriss

Serena Norris is currently a student at Capella University receiving her master's in clinical mental health counseling. She resides in Rochester, New York while taking her courses online and enjoys training her dogs for therapy in her free time. Serena has been acknowledged for her studies by the National Society of Leadership and Success (NSLS) as well as her chapter association Chi Sigma Iota through Capella University. She also has her own mental health website where she posts weekly blogs on mental health disorders and self-education It's Okay to not be Okay – Mental Health Blogs.


Patient Communication: How to have the Hard Conversations in Practice
03/01/2022 at 1:00 PM (EST)   |  60 minutes
03/01/2022 at 1:00 PM (EST)   |  60 minutes
Quiz - Patient Communication: How to have the Hard Conversations in Practice
0 Question  |  Unlimited attempts  |  4/0 points to pass
0 Question  |  Unlimited attempts  |  4/0 points to pass
License Information
2 Questions
2 Questions Please provide your Chiropractic License number and state
Post-Webinar Survey
5 Questions
5 Questions Post-Webinar Survey
1.00 CE Credits credit  |  Certificate available
1.00 CE Credits credit  |  Certificate available Certificate for CE's