Strategic Patient Conversations - Improve Pain-Coping

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In this course, Dr. Ya-Ling J. Liou will discuss how to achieve better lasting and evidence-based outcomes in your patients with pain by incorporating a 5-step strategy to improve coping and resilience.  

Doctors of Chiropractic are frequently the first portal of entry for patients with pain.  Patients’ experience with pain is shaped by context and that context is laid down haphazardly during childhood by caregivers, whose focus is usually on moving past it as quickly as possible.  Without acknowledging patients’ belief systems around pain as shaped by their earliest pain experiences, lasting relief will remain out of reach. 

Dr. John Gottmann of the University of Washington did the groundbreaking research which led to what is now widely referred to as Emotion Coaching.  This is a 5-step strategy that has been shown to improve coping and resilience for emotions. Given the shared neurobiology by pain and emotion, these 5 steps are an important addition to any clinical practice. 

Attend this webinar to learn how to use your conversation with patients to achieve lasting, evidence-based outcomes.

 Learning Objectives:   

  • Name and describe the 5 steps of Gottmann’s Emotion Coaching   
  • Link the components of the “OPQRST” history-intake structure for gathering clinical information with the 5 Emotion Coaching steps 
  • Explain the 3 main benefits of structured history-intake, not just for the goals of clinical practice but specifically for the benefit to the patient.

The following states require the participant to enter the course approval number on their certificate: 

Ya-Ling J. Liou


Dr. Liou began her professional work in 1994 after completing coursework and clinical internship with New York Chiropractic College.

Ongoing continuing education has been in the areas of chiropractic rehabilitation, nutrition and soft tissue techniques such as craniosacral therapy and myofascial release. Her background is in diversified chiropractic technique and includes study in the theories of Applied Kinesiology, Activator Methods, and certification in Gonstead technique. In her current practice not any one of these skills are applied to the exclusion of the others. The work that patients receive is a sophisticated blend unique to the needs of each patient and formulated by a precise and intuitive synthesis of Dr. Liou’s complete clinical experience.

Since arriving in Seattle in 1998 Dr. Liou has been a faculty member at Ashmead College (formerly Seattle Massage School and newly Everest College) where she taught Kinesiology, Anatomy and Physiology. She has most recently served as an adjunct faculty member with Bastyr University’s Physical Medicine Department.


Webinar: Strategic Patient Conversations - Improve Pain-Coping
Open to view video.
Open to view video. Liou Webinar
Quiz: Strategic Patient Conversations - Improve Pain-Coping
5 Questions  |  Unlimited attempts  |  4/5 points to pass
5 Questions  |  Unlimited attempts  |  4/5 points to pass Ling J. Liou Quiz
License Information
2 Questions
2 Questions Please provide your Chiropractic License number and state
Post-Webinar Survey
5 Questions
5 Questions Post-Webinar Survey
1.00 CE Credits credit  |  Certificate available
1.00 CE Credits credit  |  Certificate available Certificate for CE's